Return Policy

By using Vitalix Home’s refund and cancellation services, you agree to the terms in this Refund & Order Cancellation Policy (the “Policy”). This Policy applies to all physical product orders placed through our online store.

1. Scope & Eligibility

This Policy applies to refunds for physical products purchased through Vitalix Home.

2. Order Cancellation Policy (Before Shipment)

2.1 Free Cancellation Within 3 Hours
You may cancel your order within three (3) hours of placing it for a full refund, provided the order has not shipped.

2.2 Cancellations After 3 Hours (15% Cancellation Fee)
If you request cancellation more than three (3) hours after placing your order, but before shipment, a 15% cancellation fee of the item value will apply to cover administrative and processing costs.

2.3 No Cancellations After Shipment
Once an order has shipped, it cannot be canceled. You may still request a refund within the 30-day refund window below.

2.4 How to Request Order Cancellation
To request a cancellation, contact us immediately:
📧 support@vitalixhome.co
Please include your full name, order number, and shipping address. A cancellation is not effective until you receive written confirmation from Vitalix Home.

3. 30-Day Refund Window (No Item Return Required)

We offer a 30-day refund window beginning on the date your order is marked as delivered. To qualify, you must submit your refund request within 30 days of delivery. No physical return of the merchandise is required for most refund claims.

4. Refund Eligibility Conditions

Because items are often not physically returned, we may request reasonable proof to validate refund requests, such as:

  • Photos or video showing the product issue

  • A brief explanation of the problem

  • Proof of defect, damage, or incorrect item received

Refund eligibility is determined in good faith and in Vitalix Home’s discretion.

Non-Refundable Situations:
Refunds may be denied if:

  • The request is made more than 30 days after delivery

  • Sufficient verification is not provided after reasonable attempts

  • The claim is found to be fraudulent or inconsistent

5. How to Request a Refund

To request a refund, contact us with your order details:
📧 support@vitalixhome.co
Please include your full name, order number, delivery address, and the reason for the refund request.

6. Refund Approval & Processing Time

Once your refund request and any required verification materials are reviewed, we will notify you whether your refund is approved or denied.
If approved, your refund will be issued to your original payment method within approximately 7–10 business days. Your bank or card processor may require additional time to post the refund.

7. Delayed or Missing Refunds

If you have not received a refund after the stated timeframe:

  1. Check your bank or card statement again.

  2. Contact your card issuer — processing times vary.

  3. If you still haven’t received it, contact us at support@vitalixhome.co.

8. Contact Information

If you have questions about refunds or cancellations, you can reach us at:
📧 support@vitalixhome.co